SmartDeviceMonitor software equips users to print successfully the first time, in less time, and reduces administrative resources needed to support printing. SmartDeviceMonitor displays the status of connected printers, Multifunctional products, fax machines, and scanners letting you know which printers are available, how they're configured, toner/paper levels and other useful information right from your desktop PC.

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ABOUT SMARTDEVICEMONITOR

• SmartDeviceMonitor is a network printing utility software suite consisting of two parts - a module for Users sending print jobs, and a module for Network Administrators supporting printing
• Used by IT Managers, Helpdesk and Printer Support personnel seeking to simplify installation, monitoring and management of Multifunctional products, scanners and other devices
• Enables users sending print jobs to eliminate unsuccessful printing

MAJOR APPLICATIONS

• Improve the printing experience for all types of users sending print jobs to network printers
• Assist IT Managers, Helpdesk and Printer Support personnel to install, configure, monitor and troubleshoot devices on the network

BENEFITS TO ADMINISTRATORS/SUPPORT PERSONNEL

• Lower device administration burdens
• Streamline the support of printing at your company BENEFITS TO USERS
• Save steps - Even if you can’t see the printer physically, SmartDeviceMonitor can…so you can know, before taking that walk to the printer, if toner is low, if the printer is off-line, or just busy with other print jobs
• Reduce frustration - If a printer is off-line, the software can automatically recover and re-direct the print job to a different device or let the user select another printer to successfully complete the job

USING SMARTDEVICEMONITOR

• Administrators can see and modify how each connected device is configured, monitor paper/toner levels, error conditions, control user privileges and view a detailed log of all devices accessed by each user or department
• Users monitor the availability and status of devices, as well as the progress of their own print jobs using an icon in the taskbar of their desktop

PC IMPLEMENTING THIS SOLUTION

• Installs on a PC
• The Administrative module provides automated installation of networked output devices including Network Interface Card configuration
• Printing devices can be grouped logically in the Admin module, for example by department or workgroup, to simplify device management
• Web Status Monitor is available for non-Windows environments or users who do not wish to install the User Client software
• Software API for SmartDeviceMonitor available
• Enterprise plug-ins available (including: HP OpenView, Tivoli NetView, Novell NDPS Gateway, CA Unicenter